FAQs

Q?What is a Customs Broker?
A.

A Customs Broker is a trained professional that has in in-depth and trained knowledge to customs clear goods on your bahalf for both Imports and Exports through New Zealand’s Customs boarders. J.F.Ross Customs Brokers Ltd  provide this service and we are qualified as Customs Brokers and hold Certificates of Public Practice.

Q?Why should I use a Freight Forwarder & Customs Broker?
A.
  1. To save money
  2. To ensure smooth transit of your goods
  3. To make sure there are no hidden border requirements.
  4. To ensure you legally comply with the legal compliance rules

The main aim is to help you reduce costs. We can advise on and utilise the best method of transportation to and from New Zealand. We know the rules and can advise you on the correct documentation required to achieve the smooth entry or exit of your shipments. both export and import.

If you simply go ahead with importing by purchasing directly overseas, then you may be painfully surprised at the costs once it arrives here with no chance of doing anything about it.

Talk to us before you go ahead and order or sell anything on the international market as we can not only  advise you on the NZ Customs and other border agency rules but we can also quote you for the shipping/handling to also ensure you have the best and most reliable services for the delivery of your goods.

No hidden surprises!

This gives you as much control on your goods movements as possible.

Q?What is a Freight Forwarder?
A.

Freight Forwarders can arrange the actual cargo movement for both imports and exports both to and from the place of origin or manufacture to the specified designated delivery address.
Freight Forwarders liaise with Airline, Courier and Shipping Lines to provide services that are available to them, ensuring that your freight is getting transported in the most cost effective way that also meet your own time frame delivery needs.

Q?How do I pay GST?
A.

GST is payable on ALL imports into New Zealand.

Whether you are a commercial or private importer, GST at 15% will be levied.

GST is calculated on the CIF + Duty price!

GST is calculated at time of import when the electronic Customs Import entry is lodged with New Zealand Customs. New Zealand Customs collect the GST on behalf of the IRD.

If you are a registered New Zealand business, you are able to claim any GST back on your GST return as an adjustment. GST is exempt for exports.

Q?How and when do I pay duty?
A.

Duty is levy applied by New Zealand Customs on imported goods.

Duty is payable as with the GST, on the importation of your goods when a Customs Import entry is electronically lodged.

Originally it was for revenue only means but also became a protection for local manufacturers against cheap foreign suppliers goods.

Duty gives a slight buffer for those that manufacturer locally

Talk to us regarding any specific duties that maybe applicable to the goods you are intending to import.

Q?Do I need insurance?
A.

Just like your house and car that are of value to you, so are the goods you are importing and exporting.

Not having Insurance is taking a risk and by having Marine Cargo Insurance (MCI), you are managing your risk.

MCI not only covers your goods for possible loss or damage, it also covers you against the Ship or Aircraft if they have breakdown issues or crashing.

If for example, a ship runs aground, then there are significant costs for damage and retrieval etc that the ship owners have to pay to either re-float or remove the problem (as with the New Zealand issue with the  vessel MV Reena running aground in Tauranga.)

The costs to remove and clean up the area was borne by all concerned including the people who had cargo on board as the ship was only going to Tauranga on route to your goods.

If you do not have Insurance then you would have been asked to pay costs.

Can you afford to do that as well as having lost goods you have paid for?

Q?Importing a Car?
A.

If you are investigating buying a car overseas or sending your vehicle overseas then you can start by sending us an email,  providing us with the details as per the following:-

  • Make, model, year
  • The overseas origin where the vehicle is from
  • Dimensions of the vehicle: height, width and length
Q?Is there duty on cars and bikes?
A.

No.

Q?What are INCO TERMS and how do I use them?
A.

These are International rules that govern and dictate at which point the title /ownership and possession takes place and who pays for what?

Talk to us about how to apply them and which INCOTERM will benefit your situation most?